FAQs 2017-06-12T11:20:22+00:00

Frequently Asked Questions

If you have a question that doesn’t appear in these FAQs please don’t hesitate to contact us on 021 535 2049 or info@gardenstuff.co.za.

Is it safe to shop with you? 2017-02-16T10:28:44+00:00

Yes, we have partnered with PayFast to make payments safe, secure and easy. Once you place an order you will be redirected to PayFast’s secure payment gateway to enter your payment details and your card will be processed via their secure server.

Can I return sale products? 2017-02-16T10:27:24+00:00

Sale products and custom-made items are not accepted for return.

How long does it take to process my return? 2017-02-16T10:27:00+00:00

Please speak to GardenStuff’s management about how to go about this or email us info@gardenstuff.co.za.

Can I pay with cash? 2017-02-16T10:26:24+00:00

Yes, cash payments are accepted.

How do I buy something on the website? 2017-02-16T10:24:56+00:00

You can visit our Products page and either click the product to view more details, or add the product directly to your shopping cart. Once the item(s) is in your cart, you can click the cart to checkout. You will be asked to fill in your details and payment method. You’ll receive confirmation of your order via email.

What methods of payment can customers use? 2017-02-16T10:22:35+00:00

EFT, Visa, Mastercard, SnapScan and Cash. We regret cheques, Diners Card and American Express are not accepted.

Do you deliver on public holidays? 2017-02-16T10:21:08+00:00

Deliveries on public holidays, weekends and after hours can be arranged.

What if I am not home for delivery? 2017-02-16T10:20:42+00:00

Our couriers will have your cell number to contact you, should the need arise. Once an order has been processed, you will be furnished with a tracking number and a link to the courier website where you can follow the progress of your order. If GardenStuff are doing the delivery, prior arrangements will be made.

Will the wood rot or change colour? 2017-02-16T10:29:43+00:00

It is natural for wood to change colour and decay over time, especially if it is left untreated and exposed to the elements.

Can I visit your showroom or shop? 2017-02-16T10:29:49+00:00

GardenStuff is a mini-factory without a showroom or a formal shop, however, visitors are welcome on weekdays between 09:00 and 13:00 or by appointment. Entering the workshop is at the visitors own risk and parents are responsible for their children.

Do you have a guarantee or warranty on your products? 2017-02-16T10:13:12+00:00

All of GardenStuff’s products are constructed with nothing but Quality in mind. No corners are cut and no cheap components are used. All products are used by the business owners themselves, to test and learn how their creations live up to expectation and how quality and functionality can be further improved. If something goes wrong within a reasonable time-span and there is no sign of abuse or misuse, all will be done to rectify the problem.