Frequently Asked Questions

If you have a question that doesn’t appear in these FAQs, please don’t hesitate to contact us on 071 – 245 1658 or info@gardenstuff.co.za

Does a planter on terra-firma needs to have a bottom?2018-08-24T10:11:57+00:00

If the container is intended to be on bare ground, it will not necessarily need to have a base. Having a base adds substantially to the cost. A bottom is only beneficial if the container is on paving, or a deck, etc.
If your concern is moles or penetrating grass, put down some chicken-mesh or cartons first.

To illustrate, compare the prices for two equally sized planters, the ‘Jumbo, on Ground’ and ‘Bottomless Raised Bed, Square’.

What would you recommend to treat my planter with?2018-06-07T09:57:32+00:00

We would recommend using raw linseed oil. It is entirely non-toxic, easy to apply and does an excellent job in prolonging the lifespan of your planter.

Just a word of caution when applying linseed oil. Liquid linseed oil in the can is no more hazardous than any other oil. But left-over linseed oil on rags, paper towels and so on has the unique ability to generate heat as it dries – sometimes getting so hot that it bursts into flames.

Are your Herb and Veggie Planters made from Pallets?2018-06-08T05:46:21+00:00

To protect the health of you and your family, we do not use wood from pallets, as they are often chemically treated to conform with international shipping laws. Some of those treatments contain toxic substances like Arsenic (Arsenic is a known human carcinogen and can be lethal in high doses), a poison that you might end up eating, should you grow herbs or veggies in wooden planter boxes.

The wood we use is uncontaminated, natural timber from sustainable forests in the Cape. Our planter boxes are certified 100% organic.

Are your planters save to use?2018-06-08T05:44:58+00:00

We do not use reclaimed timber and wood from pallets, as many are treated to conform with international shipping laws. Some of those treatments contain poisonous chemicals like Arsenic (Arsenic is a known human carcinogen and is acutely toxic), a poison that you might end up eating, should you grow herbs or veggies.

The wood we use is uncontaminated, natural, rough sawn timber from sustainable forests in the Cape. Our planter boxes are certified 100% organic.

Is it safe to shop with you?2017-02-16T10:28:44+00:00

Yes, we have partnered with PayFast to make payments safe, secure and easy. Once you place an order you will be redirected to PayFast’s secure payment gateway to enter your payment details and your card will be processed via their secure server.

Can I return sale products?2017-02-16T10:27:24+00:00

Sale products and custom-made items are not accepted for return.

How long does it take to process my return?2017-02-16T10:27:00+00:00

Please speak to GardenStuff’s management about how to go about this or email us info@gardenstuff.co.za.

Can I pay with cash?2017-02-16T10:26:24+00:00

Yes, cash payments are accepted.

How do I buy something on the website?2017-02-16T10:24:56+00:00

You can visit our Products page and either click the product to view more details, or add the product directly to your shopping cart. Once the item(s) is in your cart, you can click the cart to checkout. You will be asked to fill in your details and payment method. You’ll receive confirmation of your order via email.

What methods of payment can customers use?2017-02-16T10:22:35+00:00

EFT, Visa, Mastercard, SnapScan and Cash. We regret cheques, Diners Card and American Express are not accepted.

Do you deliver on public holidays?2017-02-16T10:21:08+00:00

Deliveries on public holidays, weekends and after hours can be arranged.

What if I am not home for delivery?2017-02-16T10:20:42+00:00

Our couriers will have your cell number to contact you, should the need arise. Once an order has been processed, you will be furnished with a tracking number and a link to the courier website where you can follow the progress of your order. If GardenStuff are doing the delivery, prior arrangements will be made.

Will the wood rot or change colour?2017-02-16T10:29:43+00:00

It is natural for wood to change colour and decay over time, especially if it is left untreated and exposed to the elements.

Can I visit your showroom or shop?2017-02-16T10:29:49+00:00

GardenStuff is a mini-factory without a showroom or a formal shop, however, visitors are welcome on weekdays between 09:00 and 13:00 or by appointment. Entering the workshop is at the visitors own risk and parents are responsible for their children.

Do you have a guarantee or warranty on your products?2017-02-16T10:13:12+00:00

All of GardenStuff’s products are constructed with nothing but Quality in mind. No corners are cut and no cheap components are used. All products are used by the business owners themselves, to test and learn how their creations live up to expectation and how quality and functionality can be further improved. If something goes wrong within a reasonable time-span and there is no sign of abuse or misuse, all will be done to rectify the problem.