GardenStuff Returns and Refund Policy

We strive to ensure our customers are completely satisfied with their handcrafted carpentry products. If, for any reason, you are not happy with your purchase, please review our policy below:

Standard Returns

  • Suppose you change your mind about a standard, non-customised product. In that case, you may return it within ten days of receipt for a full refund, provided it is unused and in its original saleable condition with all packaging intact.
  • You will be responsible for the cost of return shipping.
  • Please get in touch with us at info@gardenstuff.co.za to initiate a return.

Defective or Damaged Items

  • We take pride in our workmanship. If you receive a product that is defective, damaged or does not match the agreed-upon specifications, be sure to get in touch with us immediately at info@gardenstuff.co.za
  • At our discretion, we will repair, replace, or issue a refund for the product.

Custom-Made Items

  • Due to their personalised nature, custom-made items are not eligible for standard returns.
  • If a custom-made item arrives damaged or defective, please follow the procedure outlined in the “Defective or Damaged Items” section.
  • We will work with you to rectify the situation and may provide a repair, a replacement, or a partial refund, depending on the circumstances.

Non-Returnable Items

  • For animal health protection reasons, animal shelters and feeders are non-returnable.

Process for Refunds

  • Once your returned item is received and inspected, we will process your refund within seven business days.
  • Refunds will be issued using the original form of payment.

Limitations

  • Our returns and refund policy does not cover normal wear and tear or damage caused by misuse or improper care.
  • We reserve the right to refuse returns that do not meet the conditions outlined in this policy.

Consumer Protection Rights

  • This policy operates in addition to your statutory rights under the South African Consumer Protection Act.

Contact Us

If you have any questions or concerns regarding our returns and refund policy, please don’t hesitate to contact us at info@gardenstuff.co.za

We appreciate your business and want you to be completely satisfied with your purchase.